customer service |
please flag with care:
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| 2007-11-06 | No history |  | Add My version | |
download mind map 171808336.mm (mindmap file created by FreeMind)
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| This is a sample from FreeMind Mind Map Gallery. http://freemind.sourceforge.net/wiki/index.php/Mind_Map_Gallery#Maps_in_English | |
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customer service
Knowlegebase
Known Issues
FAQ
Forums
Wiki
Unknown Issues
Research
Ticket
Ticket ID
Private Notes
Department
Status
Open
Hold
Closed
Feedback
Resolution
Escallation
Mass Actions
Alerts
Rules
Symptom
Regarding
Histories
Product
Customer
Actions
Timelog
Audit Log
Discussion
Ticket
+ - Customer
Phone
Fax
Email
Internet
Walk-in
+ - staff
Department
Permissions
SLA
Administration
Reporting
Ticket Status
Time to Close
Feedback
Editing
Knowledgebase
Tickets
Customers
Staff
Rules
product
features
compoents
available warantees
+ - SLA
Priority
Escallation
Payment
Paid
Customer Contact/Maintenance (Marketing!)
Resources
http://www.joelonsoftware.com/articles/customerservice.html
~>Peder Halseide, Customer Service Consultant.
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